Refund policy

If you receive any products that does not meet your purpose, simply return it to us within 30 days in the condition that you received it and we will happily provide a refund. The goods must be in their original packaging and unused.

All returns MUST be authorised by Detectable Products before goods are returned. Please call or email one (info@detectableproducts.com.au) of our helpful staff and they will give you a return number before sending your order back to us.   To complete your return, we require a receipt or proof of purchase. 

In the following situations, returns will not be accepted:

• Product with obvious signs of use
• Product that has been opened
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
• Any item that is returned more than 60 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your return has been approved. Once approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Shipping of Returns

To return your product, you should mail your product to: Detectable Products, Unit 2, 77 Salmon Street, Port Melbourne.

You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

Warranty

If you have a faulty item that you would like refunded or replaced, please contact our customer service team before sending the item back. If emailing regarding a fault, please attach pictures of the fault so the item can be assessed before a return is approved. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact customer service for warranty

We aim to have your refund processed within 24 hours of receiving; however some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed on a regular basis via email updates. This process usually takes around 2 weeks and once completed you should receive your refund or replacement within 1-7 business.